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Delivery
My order has been returned to sender, what does that mean?
Orders returned to us are typically due to one of the following reasons:. UK Orders. For UK orders, parcels are usually returned after multiple failed delivery attempts or if they are not collected from a local depot or collection point within the co
I've not received my order, but it states delivered what do I do?
If you were not home at the time of delivery, the delivery partner will typically attempt to leave your parcel in a safe location away from public view, or with a neighbour where possible. We recommend checking around your property, with neighbours,
What should I do if I have not received my order?
UK Orders. If you haven’t received your order, please check your Royal Mail tracking link for the most up-to-date information, as this will show the latest delivery status. All UK orders include a proof of delivery image, which can help you locate wh