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Delivery
My order has been returned to sender, what does that mean?
Orders that are returned to the sender are usually due to an incorrect address format, multiple failed deliveries or failure to collect from a local collection point. If you wish to have your order reshipped, a reshipping fee will be required. Please
I've not received my order, but it states delivered what do I do?
If you were not home at the time of delivery, the delivery partner will typically attempt to leave your parcel in a safe location away from public view, or with a neighbour where possible. We recommend checking around your property, with neighbours,
What should I do if I have not received my order?
If you haven't received your order, please get in touch with our Customer Support Team at [email protected]. Provide us with any relevant information that may help us locate your order, such as your full name or delivery address. If you do not ha