What should I do if I have not received my order?Updated 2 months ago

UK Orders

If you haven’t received your order, please check your Royal Mail tracking link for the most up-to-date information, as this will show the latest delivery status.

All UK orders include a proof of delivery image, which can help you locate where your parcel was left. We also recommend checking around your property, including any safe places or with neighbours, as parcels may occasionally be left in secure locations by the delivery driver.

EU & International Orders

For EU and International orders, please check the status of your order using the Royal Mail tracking link provided in your dispatch email.

Once your parcel arrives in your destination country, the same tracking number can often be used on your local postal service’s website, which may provide more up-to-date tracking information.

Please note that delivery timeframes may vary for international orders, particularly during customs processing.

If you need additional assistance, please email our team at [email protected].