For orders under £20, shipping is £3.86 Royal Mail Tracked 48, with the option to upgrade to DPD Express for £8.84. All orders over £20 come with free Royal Mail Tracked 48 delivery. Iontophoresis Device Orders are shipped by Royal Mail Next Special
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
Please inspect your order upon receipt. Please contact us at [email protected] within 48 hours of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and rectify it. Please include image
Orders placed before 12 noon will be with our courier on the same working day. Orders placed after 12 noon or over the weekend will be with our courier the next working day. Over UK Bank Holidays, orders will be shipped the next working day. Please b
Orders that are returned to the sender are usually due to an incorrect address format, multiple failed deliveries or failure to collect from a local collection point. If you wish your order to be reshipped, a fee will be required first. Please contac
Please ensure the correct shipping address is added to the order. SWEAT GUARD® cannot accept responsibility if the incorrect address has been added at the time of purchase. Addresses can be amended if the order has not shipped. Replacement products w
If you suffer from excessive sweating (hyperhidrosis) and buy a SWEAT GUARD® machine for home use no VAT is payable. We have simplified this for you. When buying SWEAT GUARD® machines on the SWEAT GUARD® website you are simply invited to tick a box t
If you received the incorrect product, we are more than happy to assist with an exchange. Please contact our customer support team at [email protected] within 24hrs with your order reference details, and we will guide you through the process.
If no one was home at the time of delivery, the delivery partner will try to leave the package in a safe location away from public view. Be sure to check around your home and with neighbours/building management who may have collected the package for
We do ship to most countries, however, there are a few that we are unable to send to. To place an international order please head over to our SWEAT GUARD® International site: www.sweat-guard.com
If you haven't received your order, please get in touch with our Customer Support Team at [email protected]. Provide us with any relevant information that may help us locate your order, such as your full name or delivery address. If you do not ha
If you need to change your delivery address after placing an order, please contact our customer support at [email protected] as soon as possible. If your order has not yet been collected by Royal Mail, we will make the necessary amendments to ens