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Returns & Refunds

What’s your return policy?

Returns are accepted at our customer service address within 14 days of purchase (100 days for Iontophoresis Machines). The goods are your responsibility until accepted at our premises, so for your security, please use a "signed-for" delivery service

What should I do if I'm not satisfied with a product?

We apologise if our product does not meet your expectations. Before considering a return, we would like to offer help, as changing the application technique or usage pattern may resolve the issue. Our team will send a list of questions, the answers t

What happens when i return a product like and Antiperspirant or Bodywash ?

We understand people are concerned when returning a product and what happens to them. All of our Antiperspirants and Body Wash products are emptied of their contents and the bottles are then recycled through our Eco Pledge. You will only ever receive

How do I start a return?

Returns must be initiated within 14 days of your order (100 days for Iontophoresis Devices). Reach out to our Customer Support Team at [email protected] to initiate the return process with your order number and details about the item you wish to