What’s your return policy?Updated 2 months ago

Standard Returns

If you change your mind, the order can be returned as a Standard Return.
Standard Returns will be accepted within fourteen (14) days after the date you receive your Order. The product(s) must be in their original condition, unopened and as new.
Bundle Returns are only accepted as a full set, unopened, and in new condition.

The cost of the return is at your expense.
Goods are your responsibility until accepted at our premises. For your own security when returning a product, please use a "signed-for" delivery service which covers you for the value of the goods.

*If you purchased our products from Amazon, any complaints or requests for a refund must be made directly to them.

We reserve the right to decline a refund if:

The product(s) returned have been used or opened.
Not returned in the original packaging.

Refund Information

Once a return has been handed to the courier, please allow up to 5 days for it to arrive and be checked by our returns team. If it has been more than 1 week and you have not heard anything, please contact our team and include your proof of return.

International returns may take longer to arrive due to shipping times and customs processing.

All items must be returned to us before a refund is issued so we can process each claim fairly and consistently.

For hygiene reasons, returned products are not resold and are responsibly disposed of and recycled where possible.

We do not offer direct replacements under the Money Back Guarantee or for Standard Returns.

All refunds are processed back to your original payment method used at the time of purchase.

Damaged, Faulty or Incorrect Items

Please inspect your order upon receipt. Please contact us within 24 hours of delivery if the item is defective, damaged, or you receive the wrong item, so that we can evaluate the issue and rectify it as quickly as possible.