How do I start a return?Updated 2 months ago

Returns must be initiated within :

14 days of delivery for a standard return. 

For iontophoresis devices, returns are accepted up to 100 days. 

If you are using our 30-Day Money Back Guarantee, claims must be submitted within 30 days of delivery.

To start a return, please contact our Customer Support Team at [email protected], including:

• Your order number

• Details of the item(s) you wish to return

Once we receive your request, our team will guide you through the next steps.

Before proceeding, we’ll also offer support and advice to ensure you’re getting the best possible results from your product—this may help resolve any issues without the need for a return.

We reserve the right to refuse returns that do not meet these conditions