How do I start a return?Updated 9 days ago

Returns must be initiated within 14 days of delivery. For Iontophoresis devices, an extended return period of 100 days applies.

To start a return, please contact our Customer Support Team at [email protected], including:

• Your order number

• Details of the item(s) you wish to return

Once we receive your request, our team will guide you through the next steps.

Before proceeding, we’ll also offer support and advice to ensure you’re getting the best possible results from your product—this may help resolve any issues without the need for a return.

Return Conditions:

• Items must be unused and in a resalable condition

• Returned in their original packaging, including any seals, accessories, and documentation

• We reserve the right to refuse returns that do not meet these conditions