How can I change my delivery address after placing an order?Updated 3 months ago

If you need to update your delivery address, please contact our customer support team at [email protected] as soon as possible.

Before Dispatch

We will do our best to amend your delivery address if your order has not yet been processed for shipment. Please note that we operate with a very short processing window, so changes are not guaranteed.

After Dispatch

If your order has already been shipped, changes may still be possible, but options are limited:

• You will receive a tracking link once your order has been dispatched

• After the parcel has been scanned at the first sorting centre, you may be able to update delivery preferences

• This can include redirecting to a different address or selecting a local collection point via the Royal Mail website or app

Please allow a few hours for tracking information to update before attempting to make any changes.

Important:

We cannot guarantee address changes once an order has been processed or dispatched.